1.How to buy E-currency?


1)Click "Buy e-currency "
2)Fill out "Buy e-currency " form completely before clicking "Proceed" button.
3)If clicking "Proceed", a preview mode include all the detail information you need will appear. Our system will send your an email with the detailed informations.
4)Then,Click "Confirm" button.
5)Reserve your order number or click “Current Order” button to track your order status. (can be omited)
6)After finish remittance, update your order status .

** Remark: Amount you sent to us will be equal to Amount request.

2.How to sell E-currency ?

1)Click "Sell e-currency "
2)Fill out "Sell e-currency " form completely before clicking "Proceed" button.
3)If clicking "Proceed", a preview mode include all the detail information you need will appear.Our system will send your an email with the detailed informations.
4)Then,Click "Confirm" button.
5)Reserve your order number and click “Pay now" button to send E-currency to us. Or you can send the E-currency to us latter, please see the email instruction.
7)After finish sending, update your order status .

** Remark: Amount you sent to us will be equal to Amount Required.

3.How to update my order status?

1)If finish sending money,login our website and click the "CURRENT ORDERS" .
2)Click the ''Update'' button beside the order that you placed on the system.
3)Enter exact amount you sent to us and submitting Western Union 10 digit MTCN or Money gram 8 digit MTCN or E-currency Batch Number.
4)Click the ''Confirm'' button.
Now,the order status will be renews soon.

**Remark:the updated order is convenient for us to track your order quickly.

4.What kind of information should be Email after finish sending money via western union?(buy E-currency with us)

1)Order NO.
2)Western Union 10 digit MTCN(Money Transfer Control Number).
3)Sender First name,Last name.
4)City,Country that sender live in.
5)Receiver Name.
6)Amount sent by customer.
7)MESSAGE TO THE BENEFICIARY, please see email for details

5.What kind of information should be Email after finish sending money via Money gram?(buy E-currency with us)

1)Order NO.
2)Money gram 8 digit contral NO..
3)Sender First name,Last name.
4)City,Country that sender live in.
5)Receiver Name.
6)Question (optional)
7)Answer (optional)
8)Amount sent by customer.

6.Why the system will show that the amount is too small when customer place order?

1)Unsupport payment method
2)Unsupport exchange
3)The amount is less than minimum order amount

7.When you will finish my order?

All the orders will be finished within 1 business day after receive the money.If the order place outside the working time, will be processed on the next business day. By the way, Our Bank will not work on weekend.


8.Why must I input my E-currency account details? And other details?

We request you to add your correct  account name and account number to double check we are spending your gold or money to the right account! We ask for other details in order to verify who you are. We may decide to contact you, verifying your order.



9.What should i do before buy or sell E-currency ?
1.Please check all information carefully , make sure they are correct and click "Save" button.
2.Place an order (by clicking Buy or Sell button) .

10.How long will it take to get my e-currency?

Upon receipt of your fund on our account, we execute the order within 1 business day.

(i)Bank wire transfer:
1 - 3 business days (generally)
4 - 7 business days (sometimes)

(ii)WesternUnion and MoneyGram:
Instantly

11.Can I cancel an order?

You can delete your order unless it has already been executed. Executed orders are not reversible (simply because it is impossible to do).


12.What if I have a question that isn't listed here?

Most of the of the questions we receive are listed and answered on this page. If you have thoroughly reviewed the information presented here, and still have a question, then Contact us.